Cancellation & Refund Policy
Guidelines concerning commercial order revisions, production cancellations, and transit damage claims.
Standard Wholesale Order Cancellation
Commercial wholesale orders for standard catalog items may be modified or cancelled within 24 hours of Proforma Invoice issuance, provided the consignment has not been packed or handed over to freight carriers.
Private Label & Custom Production Orders
Due to the customized nature of private label manufacturing (involving custom aromatic paste blending, proprietary box printing, and specific sizing), deposits paid for confirmed custom production runs are non-refundable once raw material procurement or box printing has commenced.
Quality Assurance & Batch Inspection
Every consignment undergoes strict internal batch testing for burn duration, fragrance longevity, and low-smoke performance prior to dispatch. Pre-shipment inspection certificates and production sample retains are available for international buyers upon request.
Transit Damage Claims & Resolution
In the event of cartons arriving with visible transit damage or seal tampering, buyers must record the damage on the carrier's Delivery Receipt (LR / Bill of Lading) and notify our export desk with photographic evidence within 48 hours of receipt. Verified manufacturing defects or shortages will be credited or replaced in the subsequent consignment.
Refund Processing
Approved refunds or commercial credit notes are settled via original commercial banking channels (RTGS / NEFT / International Wire Transfer) within 7 business days of written authorization.
Customer Care & Claims Support
Nabila Fragrances • 50, Null bazaar market, bara imam road loban galli, Mumbai, Maharashtra 400003
Phone: +91 9820000077 | Email: [email protected]